Títulos similares

Alternative Dispute Resolution Coordinator (ADR Coordinator), Arbiter, Arbitrator, Divorce Mediator, Family Mediator, Federal Mediator, Labor Arbitrator, Labor Mediator, Mediator, Public Employment Mediator

Descripción del puesto

Conflicts are inevitable. Whether it's an argument between two people, a legal battle between organizations, or a dispute between nations, conflicts are a part of life. Sometimes, when the two (or more) sides can’t come to a resolution, a neutral third party can be of great help.

Known as Mediators, these third parties work to guide discussions and make sure all sides have a fair chance to air their grievances. Mediators remain objective as they strive to facilitate understanding and agreement between the conflicting parties.

Ideally, their work can keep parties from going to court (which can be very expensive and expose sensitive information to the public). It’s not always possible for everyone to get everything they want through the mediation process, but the sides can often settle on a mutually acceptable solution.

Mediators usually specialize in specific areas, such as family mediation, workplace quarrels, or commercial disputes. Their unique profession requires outstanding skills in communication, negotiation, and conflict resolution!

Aspectos gratificantes de la carrera profesional
  • Facilitating peaceful resolutions to various types of conflicts
  • Making a positive impact on lives and relationships
  • Helping to pursue fair and just outcomes for clients
  • Potentially lucrative salaries
2022 Empleo
2032 Empleo proyectado
La primicia
Responsabilidades laborales

Horario de trabajo

  • Mediators typically work full-time, often in offices or other neutral settings where mediation sessions take place. Their schedules may require evening or weekend hours to accommodate all parties involved. Travel is sometimes necessary.

Tareas típicas

  • Meet with parties to discuss their situations and consider taking them on at clients
  • Explain the mediation process and set expectations. Discuss fees, timeframes, and potential overall costs
  • Ensure new client intake is performed and upfront retainer fee is paid, as needed
  • Advise clients on legal rights and obligations
  • Solicit further information and details regarding disputes and backgrounds
  • Clarify specific points of contention     
  • Interview any other parties, as needed, such as:
  1. Attorneys and other legal professionals
  2. Mental health professionals
  3. Fuerzas y cuerpos de seguridad
  4. Translators
  • Evaluate all relevant information presented, including documents, verbal statements, court or police records, and other evidence
  • Facilitate open communication between parties to identify 
    underlying issues. Ensure parties have a fair and equal opportunity to speak
  • Help parties generate and evaluate options for resolving their disputes
  • Review pertinent laws and previous settlement agreements
  • Draft agreements that outline the terms of any resolutions reached
  • Follow up to ensure agreements are upheld, as needed

Responsabilidades adicionales

  • Keep detailed records of mediation sessions
  • Collaborate with clients’ affiliated staff
  • Maintain confidentiality and neutrality throughout the process
  • Take continuing education courses. Stay current with mediation techniques, best practices, and legal changes
  • Promote mediation services (if self-employed)
Habilidades necesarias en el trabajo

Habilidades sociales

  • Escucha activa
  • Adaptabilidad
  • Atención al detalle
  • Compostura
  • Resolución de conflictos
  • Empatía
  • Ética
  • Flexibilidad
  • Imparcialidad
  • Independiente
  • Integridad
  • Negociación
  • Organización
  • Paciencia
  • Persistencia
  • Persuasión
  • Resolución de problemas
  • Ingenio
  • Buen juicio
  • Pensamiento estratégico
  • Gran capacidad de comunicación
  • Gestión del tiempo

Competencias técnicas

  • Basic understanding of relevant legal principles
  • Case management software (Clio, MyCase, PracticePanther)
  • Software de consulta de bases de datos
  • Data privacy and security
  • Gestión de documentos
  • General familiarity with computers and office programs, printers, scanners, and photocopy equipment
  • Legal databases and resources (LexisNexis, Westlaw, Bloomberg Law, etc.)
  • Legal research skills
  • Mediation software and tools
  • Psicología 
Diferentes tipos de organizaciones
  • Empresas
  • Instituciones educativas
  • Organismos públicos
  • Healthcare agencies
  • Compañías de seguros
  • Private law firms
  • Solo practice
Expectativas y sacrificios

Going to court for any reason can be extremely expensive, especially when the disputing parties are locked into their positions and refuse to budge. Sometimes the expense and effort of litigation aren’t worth the benefits being fought over–and since there’s no way to 100% accurately predict legal outcomes, both sides are risking their time and money with zero guarantees that they’ll get anything!

That’s why Mediators play such an important role in dispute resolution business. They can not only potentially save clients hundreds of thousands of dollars (or even millions in some cases), but they can also try to ensure everyone gets something from any resolution they negotiate.

The mediation profession can be emotionally demanding, requiring the ability to manage high-stress situations. Mediators must remain neutral and avoid taking sides, which can be challenging. Balancing work and personal life can also be difficult when working irregular hours to accommodate clients.

A Mediator’s reputation can make or break their career, so a lot is riding on every case they take. In addition, they have strict ethical and professional obligations and those who violate their oaths risk serious punitive actions.

Tendencias actuales

As legal costs continue to rise, more people are turning to mediation as a more cost-effective alternative. At the same time, the increasing complexity of workplace and family dynamics is driving demand for specialized mediation services.

Due to their strict rules about confidentiality, Mediators can help keep embarrassing or awkward disputes out of the public eye, whereas court trials tend to draw attention that can damage reputations.

Overall, the field is projected to grow by 5% over the next decade, which is slightly higher than the average for all occupations. As with other fields, technology is enhancing the art of mediation via virtual platforms and online dispute-resolution tools. This trend will continue so Mediators need to keep up with advancements or risk being beaten out by their competitors. 

¿Qué tipo de cosas le gustaba hacer a la gente de esta carrera cuando era más joven...

Mediators are usually open-minded social people who likely enjoyed helping others when they were younger. They may have been natural peacemakers, showing an interest in understanding different perspectives and finding common ground. They’re persuasive and can also be assertive leaders! 

Educación y formación necesarias
  • Mediators typically need a bachelor’s degree in a relevant field such as psychology, social work, business, or law
  1. Note, there’s no specific degree requirement! It is common for future Mediators to major in a field related to whatever area they plan to specialize in
  2. Many start working under the mentorship of a professional Mediator before launching their independent career
  3. Some go on to complete a Master of Legal Studies, Juris Doctor, and/or Master of Laws

         1. For students preparing for law school, consider participating in a pre-law summer program

         2. To apply to a law school, applicants typically take the Law School Admission Test or Graduate Record Examination

  • Common course subjects include:
  1. Alternative Dispute Resolution
  2. Business and Organizational Mediation
  3. Comunicación intercultural
  4. Ethics in Mediation
  5. Family Mediation
  6. Human Resources Management
  7. Internship in Mediation
  8. Introduction to Conflict Resolution
  9. Negotiation and Mediation
  10. Psicología
  11. Public Speaking
  12. Sociología
  • Mediators who work privately may have no requirements to meet, but those who work for state-funded organizations have different criteria. Some states require such Mediators to obtain certification or licensure, depending on their area of focus
  1. Training requirements for such certification/licensure vary but generally consist of ~20-40 hours of applicable mediation training
  • Organizations that offer various types of training include:
  1. Association for Conflict Resolution
  2. National Association for Community Mediation
  3. National Association Of Certified Mediators
Lo que hay que buscar en una universidad
  • Make sure you earn your bachelor’s from an accredited school, especially if you plan to attend law school.
  • Look for programs in relevant fields (e.g., psychology, social work, business, law, or whatever type of mediation work you want to focus on).
  • Screen each program’s website to learn about enrollment and graduation data, as well as program admissions requirements.
  • Look for student organizations that could help you grow professionally!
Cosas que hacer en el instituto y la universidad
  • In high school, hone your speaking and writing skills and participate in activities that offer leadership or management roles, including debate clubs or Model United Nations
  • Take courses in psychology, sociology, law, and communication
  • Volunteer with community organizations to gain experience in conflict resolution
  • Seek summer internships in law firms, legal clinics, social services, or human resources departments
  • Work with high school advisors to ensure you are ready for college-level coursework
  • Decide what area of mediation you’d like to focus on, and choose your college major accordingly. Map out your plans for your post-baccalaureate education, if desired, such as a Master of Legal Studies, Juris Doctor, Master of Laws, etc.
  • Decide if you will attend college full-time or part-time due to work or other commitments
  • Consider whether or not online or hybrid degrees are better for you
  • If applicable, join legal student organizations like Phi Alpha Delta
  • Become a member of an applicable professional organization such as the Association for Conflict Resolution
Mediator Roadmap
Mediator Roadmap
Cómo conseguir tu primer empleo
  • Comunica a tu red cuándo te vas a graduar y piensas empezar a buscar trabajo.
  1. Tap into your school’s alumni network!
  2. If you belong to a professional organization, reach out to fellow members for advice
  • Take advantage of the resources offered by your school’s career center
  • Apply for internships with mediation centers, non-profits, local courts, and government agencies. There might even be apprenticeship programs available
  • If needed in your state or for your area of specialization, complete applicable mediation training and obtain your certification or license
  • Review job postings on portals such as or
  • Check out tips to make your Mediator resume impactful and compelling. Draft a cover letter that you can customize for each job you apply to
  • Practice your interview skills, focusing on scenarios where you successfully resolved conflicts or facilitated discussions
  • Solicitar la aprobación previa de los profesores y supervisores pertinentes para incluirlos como referencias u obtener cartas de recomendación de ellos.
  • Read news about the area you want to practice in. Be ready to discuss your insights about relevant trends and changes during interviews
Cómo subir la escalera
  • If you’re self-employed, work on your marketing strategy to find bigger clients
  • Pursue advanced certifications or specialized training in niche areas
  • Consider additional degrees; many JD holders go on to get a Master of Laws to supplement their knowledge
  • Take on leadership roles in professional organizations to increase your visibility
  • Attend workshops and conferences to stay updated on best practices
  • Maintain high ethical standards and a reputation for neutrality and fairness
  • Keep up with new technologies and methods in mediation
  • If needed, relocate to a larger area or place with more potential business. States with the highest employment of Mediators include New York, Illinois, Michigan, Pennsylvania, and Wisconsin, per the Bureau of Labor Statistics
Plan B

A Mediator’s role can be both rewarding and stressful, with potentially high-stakes disputes and anxious clients to contend with. If this career doesn’t quite sound like a match for your interests, but you’re still curious about similar occupations, check out our list below!

  • Arbitrator
  • Compliance Officer
  • Conciliator
  • Conflict Resolution Specialist
  • Equal Opportunity Representative  
  • Ethics Officer
  • Fraud Examiner
  • Human Resources Specialist
  • Judge and Hearing Officer
  • Especialista en relaciones laborales
  • Legal Assistant
  • Ombudsman
  • Paralegal
  • Policy Advisor
  • Psychologist
  • Especialista en gestión de riesgos
  • Agente de ventas de valores, materias primas y servicios financieros
  • Asistente social



Cursos y herramientas en línea